1.2 We are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.
2. What personal information do we collect?
2.1 We collect and use personal information from you, which may include sensitive information from:
(a) customers, users or visitors of our site;
(b) principals, teachers, coaches, schools, clubs, association staff members (collectively Personnel); and
(c) students, parents and guardians.
2.2 The type of personal and sensitive information that we collect and use depends on the type of dealings that you have with us and includes the following non-exhaustive list:
(a) full name;
(b) date of birth;
(d) contact details, such as address, mobile and telephone number and email address;
(e) student identification numbers;
(f) health information, including medical conditions and injuries you have had and have reported to us;
(g) communications between us; and
(h) billing information (such as credit card and bank account details);
(i) information about your participation in sports, hobbies and other activities (including, but not limited to, preferences, enrolments, attendances, absences, schedules, fixtures, venues, maps and weather); and
(j) information from enquiries you have made,
(collectively Personal Information)
3. Collecting your personal Information
3.1 We will collect Personal Information about you in a variety of ways, including:
(a) through the use by you, your school, club or association, of our products and services (and our records thereof); when you visit our site or submit information through our site, contact us with a query or request information about products and services, complete any forms or agreements for our products or services, participate in surveys, competitions or promotional events;
(b) from third parties (including our related bodies corporate, business partners and service providers, guardians, schools, clubs and associations, parents, coaches, teachers and school, club or association staff members); and
(c) from publicly available sources of information.
3.2 We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you. The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service.
3.3 By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us.
4. Use of your personal information
4.1 We use your Personal Information for the purposes for which the information is collected.
4.2 We use your Personal Information to provide our products, software, services, mobile app and website to you. We also use it to improve or develop our products, software, services, mobile app and website, to operate, maintain, test and upgrade our systems and to notify you of opportunities that we think you might be interested in.
4.3 We may provide your Personal Information to our related bodies corporate, business partners, service providers, third party contractors, agents or suppliers and authorised third party service providers who perform functions on our behalf, such as marketing and analysis organisations, financial and credit card institutions in order to process any payments, hosting companies, web developers, internet service providers, customer service providers, customer support specialists, fulfilment companies, external business advisors (such as auditors and lawyers), research and data analysis firms and insurers (Authorised Affiliates). In all circumstances where your Personal Information is disclosed, we will ensure that these third parties undertake to protect your privacy.
4.4 We may also use your Personal Information, which may include your sensitive information, to:
(a) provide or deliver our products and services to you;
(b) administer and manage our products and services;
(c) keeping parents, guardians or authorised representatives informed on matters relating to your sports, hobby and extracurricular activities;
(d) inform you about our site, goods, services, offers, surveys, questionnaires or in order to provide the product or service you have requested, or other matters which we believe are of interest to you;
(e) charge and bill you for the use of our products and services;
(f) customise the advertising and content on our website and to contact you about specials deals or offers;
(g) share with Authorised Affiliates;
(h) verify your identity;
(i) conduct creditworthiness and fraud checks; and
(j) perform research and analysis.
4.5 We may disclose Personal Information to an Authorised Affiliate and they may in turn provide us with Personal Information collected from you.
4.7 Prior to the disclosure of Personal Information to a person overseas, we will take such steps as reasonable in the circumstances to ensure that the overseas recipient treats your Personal Information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the Personal Information.
5. Storage and security of your personal information
5.1 Your Personal Information may be stored in storage facilities (owned and operated either by ourselves or our services providers) in hard copy or electronic format. We will use our reasonable endeavours to store your Personal Information securely and to make our sites and storage facilities as secure as possible against unauthorised access.
5.2 We will use our reasonable endeavours to protect and maintain the security of your Personal Information. Our officers, employees, agents and third party contractors are expected to observe the confidentiality of your Personal Information.
5.3 Despite our reasonable endeavours, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to and disclosures of the Personal Information.
5.4 If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information
6. Disclosure of personal information
6.1 We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, governmental request or industry code or standard. We may also exchange information, including Personal Information, with other companies and organizations for credit fraud protection and risk reduction.
6.3 We may disclose your Personal Information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use your Personal Information. These services include customer enquiries, installation, maintenance and repair services, mailing operations, billing and debt-recovery functions, and market research.
7. Direct marketing
7.1 Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the services we offer, as well as other information. We may send this information in a variety of ways, such as by mail, email, SMS, telephone, social media or by customising online content and displaying advertising on our websites.
7.2 These communications may continue after you cease acquiring any products or services from us until you opt out:
(a) by contacting us by writing to Privacy Officer, Level 1, 1 Queens Road, Melbourne, Victoria, 3004 or by email to email@example.com
(b) by calling us on (03) 9863 8061; and
(c) by using the unsubscribe facility that we include in our commercial electronic messages (ie email or SMS) to opt out of receiving those messages.
8. Links to other sites from our site
8.1 Although our site may contain hyperlinks or banner advertising to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the Privacy Policies of these third parties.
8.2 We are in no way responsible for the privacy practices of these third parties.
9.1 We will not disclose your Personal Information to any third party (other than our Authorised Affiliates) without your consent in writing, unless otherwise required by law or permitted herein, or unless such disclosure is reasonably necessary in our opinion to protect our rights or property, to avoid injury to any person or in order to ensure the proper functioning of our site.
9.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our website; any transmission is entirely at your own risk.
9.4 We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
10. Cookies and IP Addresses
11. Access to information collected by us
11.1 We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete.
11.2 Subject to some exceptions provided by law, you have the right to access your Personal Information. Personnel can access and change Personal Information which we have collected about them, by logging onto the mobile app or website. If you (other than Personnel) wish to access or change. Personal Information which we have collected about you, we require you to put your request in writing to us. Proof of identity may be required before such information will be provided. If we do not allow you access to any part of the Personal Information we hold about you, we will tell you why. We will not charge you for lodging a request to access your Personal Information, but we may charge you for our reasonable costs in supplying you with access to this information.
14. Further information
14.1 Further information about Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner’s website www.oaic.gov.au.
15. Resolving your privacy issues
15.2 Our Privacy Officer will endeavour to:
(a) provide an initial response to your query or complaint within 10 business days, and
(b) investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.